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Version: V3.2

Authentication Failures

If Capture Edge can't authenticate at Capture portal, you'll see error message like:

[WRN] CaptureSendAgent 0 => Failed to authenticate at http://portal.captureplatform.com/auth with username g565d330-8508-4e58-8787-ff380e154e76

This typically has one of these root causes:

Incorrect gateway GUID Each gateway has an unique GUID. When this GUID has changed (for example by moving Capture Edge to a different disk) authentication will fail. Check the gateway GUID on the gateway page on Capture portal, and verify it is the same as the one you see on the Status page in the CloudManager UI: http://localhost:5004. If not, you can change the gateway GUID by modifying the file in:

  • Windows: C:\ProgramData\Capture\identity.guid
  • Linux: /etc/capture/Data/identity.guid

Restart the Capture Edge services to apply the new gateway GUID.

Incorrect authfile The authentication file is corrupt or outdated. Re-apply the auth file:

  1. On the gateway page on Capture portal, download the Auth config.
  2. Drop/Upload the auth config file on the Auth page in the CloudManager UI: http://localhost:5004/api/ui/#/auth
  3. Restart the Capture Edge services.